Control4 Care is our support plan for Control4 systems in Cork, Dublin and across Ireland, billed annually and sized to the installation. It exists because a Control4 system is software as much as hardware, and software needs someone watching it.
What Control4 Care includes
| Included | What it means for you |
|---|---|
| Priority support | Your requests go to the front of the queue, remotely, online or in person |
| Quick support sessions | Unlimited sessions of up to 30 minutes by phone, remote connection or ticket |
| Remote monitoring | The system watched Monday to Friday in office hours, so faults are often fixed before you notice |
| Annual health check | One scheduled visit a year with a full check of the rack and every device |
| Secure backups | Your programming and configuration files stored securely |
| Equipment discount | Up to 20% off replacement equipment and upgrades |
| Labour discount | Up to 15% off support labour and new works |
| Client portal | Tickets, service reports, system status and live chat in one place |
Joining Control4 Care
New installations can join at handover. Systems installed by others join after a takeover survey, which documents the system and flags anything to fix first. Plans are billed annually; the price depends on the size of the system and is quoted with the survey.
Without a plan, support is charged at the rate on the cost guide. See also Control4 support and Control4 upgrades.
Questions we are often asked
What is Control4 Care?
Our annual support plan for Control4 systems: priority support, quick remote sessions, monitoring in office hours, an annual health check, secure backups of your programming and discounts on equipment and labour.
Can a Control4 system you did not install join Control4 Care?
Yes, after a survey. We document the system, bring it into the client portal and advise on anything that should be fixed before the plan starts.
How much is Control4 Care?
It is priced on the size and complexity of the installation and billed annually. Ask for the figure for your house when you enquire.
What is the client portal?
Your own page for the system: tickets, service reports, system status and live chat, with the drawings and documentation from handover.
Ready to talk about Control4 Care?
Send a few lines about the house through the enquiry form, or message us on WhatsApp with a photo. Our rates are on the cost guide.